Frequently Asked Questions
Embrace Lux
Massage Questions
1. How do I book a massage appointment?
You can book your massage appointment directly through our website. Simply select your desired service, choose a time that works for you, and complete the booking process.
2. Can I add enhancements to my massage session?
Yes! If you’d like to add an enhancement (such as aromatherapy or hot stones), please add the service to your cart before booking your session to ensure it is included in your appointment.
3. What is your cancellation and rescheduling policy?
We understand that plans may change. Please refer to our cancellation and rescheduling policy for details on modifying your appointment.
4. Do you accept walk-ins?
At this time, we operate by appointment only to provide a personalized experience for each client.
5. What should I do before my massage appointment?
We recommend arriving 10 minutes early to check in and relax before your session. Be sure to be well groomed,hydrated and wear comfortable clothing.
Embrace Lux
Skincare Questions
6. Are your skincare products all-natural?
Yes! Our skincare products are made with natural, high-quality ingredients designed to nourish and enhance your skin.
7. Do you offer refunds or exchanges on skincare products?
Due to the nature of our products, all sales are final and we do not accept returns or exchanges. Please review our No Return & No Refund Policy before purchasing.
8. How long does shipping take?
Orders are processed within 1-2 business days and shipped via USPS Priority Shipping, which typically delivers within 1-3 business days.
9. Will I receive tracking information for my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.
10. What should I do if my product arrives damaged?
If your order arrives damaged or incorrect, please email us at contact@embracelux.com within 24 hours of delivery with photos of the product and packaging, and we will assess the issue
Important Notice
To ensure a complete booking and checkout process in one smooth transaction for both services and products, please remember to add any products and desired add-on services to your cart BEFORE booking appointment.
We appreciate your attention to this detail and look forward to providing you with the best experience possible!